Last Updated March 5, 2020.
Keeping your data secure is a top priority.
We take the security of your data seriously by following the latest data security standards. We are PCI DSS Complaint, which in layman's terms means we undergo quarterly scans/audits done by a QSA (Qualified Security Assessor) to ensure we are following the latest data security standards. In cases where we need to store your personal data such as when you create a Cheaper Bookings account, a well-designed algorithm that follows the latest security best practices encrypts your personal data and then stores it in a secure database. We also take additional measures when it comes to the security of your data by having a trusted third party that undergoes security & compliance audits hold onto one of two decryption keys, we hold onto one key and the third party holds onto the other key, both keys are needed to decrypt your data which adds an additional layer of security. Our servers are located in a secure Level 1 PCI compliant data center which undergoes quarterly audits done by a trusted third party to confirm security and compliance.
Our main servers are located in the USA, we also make use of a Content Delivery Network (CDN). A CDN refers to a geographically distributed group of servers. A CDN helps us assure high availability and performance.
Information we collect
1: When you visit our website or use any of our services, we collect information that could potentially help us identify who you are this information includes your IP Address, browser make and version, your current Internet Service Provider (ISP), your operating system, device make and model, mobile carrier, geo location, referring website, exit pages, screen width/height and unique device identification numbers. We have legitimate reasons why we collect this information, for instance the information that we collect plays a large part in helping us detect and prevent fraud.
3: When you contact our support or call center, we record calls for quality assurance.
4: Each time you perform a search for any of our products whether it be a hotel search, airfare or rental car search, we store your search history, such as the searched location, dates, times and any other information that you are required to type or select from an input field. We store this information for two reasons,1: so, we can service you better and 2: for analytical reasons.
5: We collect your billing information, payment information and in certain cases, we may need to collect your passport or driver's license number to assist you with a booking. whenever you book a travel product through us, we collect this information so we can charge you for a particular product or service that you book whether it be a booking for a hotel room, flight or rental car. Your information is encrypted at transfer and at rest and handled in a secure and professional manner. We follow the latest data security standards. We are PCI DSS Complaint.
How and why your information is used
We use your information to help us determine and prevent fraudulent activity, we also use your information so we can display custom travel product recommendations, this assures us that you are getting the best possible experience. Additionally, we use your information for our own internal analytical reasons. We may also use your information to help us achieve better targeting for our marketing efforts. Under certain circumstances, such as booking a hotel, flight, rental car or travel insurance, we are required to pass your information over to our trusted suppliers in order to complete a booking.
We make use of third-party web analytics. Web Analytics is the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage. Web Analytics helps us determine how our users are interacting with our content and helps us with optimizing our marketing campaigns. Our trusted third party web analytics software collects the following data, IP Address, browser make and version, your current ISP, your operating system, device make and model, mobile carrier, geo location, referring website, exit pages, screen width and height, unique device identification numbers and time spent on our application or website.
Your Rights and personal Information
Your rights as a visitor or user. You can unsubscribe from emails at any time by clicking the unsubscribe button of an email that we sent you, this will remove you from our mailing-list. It is important to note that even if you unsubscribe from our mailing-list, we may still send you important transactional emails. You also have the ability to control and block browser based cookies. You can usually block cookies from your browser's options or settings panel. Although you have the ability to block browser based cookies, if you do so our website or application may fail to perform correctly. Additionally, by blocking browser based cookies, you may be restricted from accessing key parts of our website and application. As a user you have the ability and right to update the accuracy of your personal information by signing into your Cheaper Bookings account, once you are signed in, you will have the ability to update the accuracy of your personal information. Our users also have the ability to store their payment information for a faster booking process. Please note you are not required to store your payment information, but if you choose to do so for ease of checkout, you have the right and the ability to delete your payment information at any time by signing into your cheaper bookings account and removing the payment card in question.
California ResidentsCalifornia residents have the right to exercise the following rights:
- opt out of the sale of their personal information
- request a copy of their personal information
- request the deletion of personal information
- request disclosure of personal information sold or disclosed for a business purpose
Sharing your personal Information
We only share your information in cases that we are required to, such as when you perform a booking for a particular travel product, we are required to pass over your information to our thirty party supplier(s) so the particular supplier can fulfill your booking. We may also share your personal information where we feel like we are required to by law, such as a request from a law enforcement agency, governmental authority or pursuant to a subpoena.
Privacy of Underaged Children.
Children are not allowed to access our website or applications. All visitors, users must be of legal age to make use of our services, products or contact our support centers. We will reject any information that is knowingly passed to us by a child.
How long do we store your data?
We store your data for however long is needed to provide you with a particular service. You can contact us at any time to have your data removed from our database and in some case you could log into you Cheaper Bookings account and remove it yourself.
By using our website or application you authorize us to serve and store cookies on your device. If you do not agree to this it is important to note that you do have the ability to delete and block cookies through your web browser settings or options panel, you can find out more about blocking cookies under the help section of your browser. Before you decide to block cookies, it is important to note that our website or application may fail to perform correctly under the condition that cookies are blocked, with all that said, we wish you the best and happy browsing.