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Privacy Policy

Last Updated March 5, 2020.

Overview

Thank you for using Cheaper Bookings. We are committed to protecting your privacy and keeping your data safe and secure. The following Privacy Policy will help you understand how we use your information, our security procedures, how we store your information, why we collect your information and our cookie statement. It is important to note that we may change our Privacy Policy from time to time, we reserve the right to change our privacy policy with or without notice.

Keeping your data secure is a top priority.

We take the security of your data seriously by following the latest data security standards. We are PCI DSS Complaint, which in layman's terms means we undergo quarterly scans/audits done by a QSA (Qualified Security Assessor) to ensure we are following the latest data security standards. In cases where we need to store your personal data such as when you create a Cheaper Bookings account, a well-designed algorithm that follows the latest security best practices encrypts your personal data and then stores it in a secure database. We also take additional measures when it comes to the security of your data by having a trusted third party that undergoes security & compliance audits hold onto one of two decryption keys, we hold onto one key and the third party holds onto the other key, both keys are needed to decrypt your data which adds an additional layer of security. Our servers are located in a secure Level 1 PCI compliant data center which undergoes quarterly audits done by a trusted third party to confirm security and compliance.

Server Location

Our main servers are located in the USA, we also make use of a Content Delivery Network (CDN). A CDN refers to a geographically distributed group of servers. A CDN helps us assure high availability and performance.

Information we collect

1: When you visit our website or use any of our services, we collect information that could potentially help us identify who you are this information includes your IP Address, browser make and version, your current Internet Service Provider (ISP), your operating system, device make and model, mobile carrier, geo location, referring website, exit pages, screen width/height and unique device identification numbers. We have legitimate reasons why we collect this information, for instance the information that we collect plays a large part in helping us detect and prevent fraud.

2: When you register for a Cheaper Bookings account on our website or through our application, we collect your personal information such as your email address, first name, last name, telephone number and your full address. Additionally we also give our users the ability to create an account or sign into our application using their Google or Facebook account, Google and Facebook are their own separate brands, we advise that you read their terms and privacy policy under the condition that you decide to login into your Cheaper Bookings account using Google or Facebook.

3: When you contact our support or call center, we record calls for quality assurance.

4: Each time you perform a search for any of our products whether it be a hotel search, airfare or rental car search, we store your search history, such as the searched location, dates, times and any other information that you are required to type or select from an input field. We store this information for two reasons,1: so, we can service you better and 2: for analytical reasons.

5: We collect your billing information, payment information and in certain cases, we may need to collect your passport or driver's license number to assist you with a booking. whenever you book a travel product through us, we collect this information so we can charge you for a particular product or service that you book whether it be a booking for a hotel room, flight or rental car. Your information is encrypted at transfer and at rest and handled in a secure and professional manner. We follow the latest data security standards. We are PCI DSS Complaint.

How and why your information is used

We use your information to help us determine and prevent fraudulent activity, we also use your information so we can display custom travel product recommendations, this assures us that you are getting the best possible experience. Additionally, we use your information for our own internal analytical reasons. We may also use your information to help us achieve better targeting for our marketing efforts. Under certain circumstances, such as booking a hotel, flight, rental car or travel insurance, we are required to pass your information over to our trusted suppliers in order to complete a booking.

Web Analytics

We make use of third-party web analytics. Web Analytics is the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage. Web Analytics helps us determine how our users are interacting with our content and helps us with optimizing our marketing campaigns. Our trusted third party web analytics software collects the following data, IP Address, browser make and version, your current ISP, your operating system, device make and model, mobile carrier, geo location, referring website, exit pages, screen width and height, unique device identification numbers and time spent on our application or website.

Your Rights and personal Information

Your rights as a visitor or user. You can unsubscribe from emails at any time by clicking the unsubscribe button of an email that we sent you, this will remove you from our mailing-list. It is important to note that even if you unsubscribe from our mailing-list, we may still send you important transactional emails. You also have the ability to control and block browser based cookies. You can usually block cookies from your browser's options or settings panel. Although you have the ability to block browser based cookies, if you do so our website or application may fail to perform correctly. Additionally, by blocking browser based cookies, you may be restricted from accessing key parts of our website and application. As a user you have the ability and right to update the accuracy of your personal information by signing into your Cheaper Bookings account, once you are signed in, you will have the ability to update the accuracy of your personal information. Our users also have the ability to store their payment information for a faster booking process. Please note you are not required to store your payment information, but if you choose to do so for ease of checkout, you have the right and the ability to delete your payment information at any time by signing into your cheaper bookings account and removing the payment card in question.

California Residents

California residents have the right to exercise the following rights:
  • opt out of the sale of their personal information
  • request a copy of their personal information
  • request the deletion of personal information
  • request disclosure of personal information sold or disclosed for a business purpose

Sharing your personal Information

We only share your information in cases that we are required to, such as when you perform a booking for a particular travel product, we are required to pass over your information to our thirty party supplier(s) so the particular supplier can fulfill your booking. We may also share your personal information where we feel like we are required to by law, such as a request from a law enforcement agency, governmental authority or pursuant to a subpoena.

Privacy of Underaged Children.

Children are not allowed to access our website or applications. All visitors, users must be of legal age to make use of our services, products or contact our support centers. We will reject any information that is knowingly passed to us by a child.

How long do we store your data?

We store your data for however long is needed to provide you with a particular service. You can contact us at any time to have your data removed from our database and in some case you could log into you Cheaper Bookings account and remove it yourself.

Cookie Statement

We use Cookies and similar technologies. What are cookies and similar technologies? A cookie also referred to as a web cookie or HTTP cookie is a small piece of data sent from a website that is stored on your computer via a web browser. Cookies were designed to remember useful information such as items in the shopping cart of a user or a users browsing activity, cookies can also be used to track you or remember important pieces of information that you enter in a form such as a name, email or a password etc. Generally speaking, there are various types of cookies, but we will only mention the two types of cookies we use for now, the first cookie type is a session based cookie also known as an in memory cookie, non-persistent cookie or transient cookie, this type of cookie exists only in temporary memory while a user navigates through our website. Session based cookies are normally deleted by a web browser soon as a user closes their browser. The second type of cookie is a Persistent cookie. Persistent cookies help us recognize you as a user, these cookies are stored on your device until they expire, you can delete Persistent cookies before the set expiration date at any time via your web browser settings or options tab. We rely on cookies and similar technologies as it helps us provide you with a better and more customized user experience. We also use analytical cookies via our internal software and third-party web analytics provider. Analytical cookies help us understand how users are interacting with our website and applications. We also may use advertising cookies in order to serve you with advertising based on your interests. It is important to note that we cannot access cookies to websites or applications that do not belong to us.

In addition to cookies we also use similar technologies such as browser based caching mechanisms, HTML5 local storage, tracking pixels, web beacons, scripts, tags and fingerprinting methods. Which are technologies that access or store information on your devices. We use these technologies in combination with browser and session based cookies to offer you the best user experience possible. Without the use of cookies or the similar technologies mentioned above, your experience would be dull.

Authorization to serve you cookies and similar technologies through our website and applications

By using our website or application you authorize us to serve and store cookies on your device. If you do not agree to this it is important to note that you do have the ability to delete and block cookies through your web browser settings or options panel, you can find out more about blocking cookies under the help section of your browser. Before you decide to block cookies, it is important to note that our website or application may fail to perform correctly under the condition that cookies are blocked, with all that said, we wish you the best and happy browsing.

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COVID-19 - URGENT - Various travel destinations around the globe have been impacted by COVID-19. We recommend that you check local and national health advisories for the destination you plan on traveling to before you book.